Ask the Owner
Q: Do I need an appointment to shop at your store?
A: Bridal appointments are always required. We just recently ( June 2019) transitioned to operating stricly by appointment only for all shopping needs with limited pick up & accessory hours. This allows our brides & bridal parties to have uninterrupted completely private one on one appointments & and enhanced personal experience with their friends & families. We like to give all brides our undivided attention so making an appointment ensures a bridal room is available and we can focus on only you!
*******Effective 6/1/2019 We will operate strictly by appointment only for all shopping needs. Retail hours will only be seasonal March -May during prom tux season!
Q:What sizes do you carry?
A: We carry sizes 0-24W in bridal, 0-36W in bridesmaids & Mothers. As well as Small-6x & 34S-XL-66S-L in Mens Tuxedos.
Q: Do you buy used or pre-owned dresses?
A: No. All of our gowns & dresses are brand new! We do not buy or accept used gowns and do not offer any consignment.
Q: How soon should I order my wedding gown?
A: Typically you should get your dress 6-9 months before your wedding to allow ample time for alterations & fittings. Keep in mind that it takes 16-20 weeks for your dress to come in once ordered and can take longer with customization, plus alterations which we like to have 4-6 weeks for.
Q: What if I’m getting married in less than 6 months?
A: We do have select quick ship dresses available to order with additional rush fees which are due up front but styles are much more limited. We also have some gowns that are available to buy off the rack & take home today! Depending on the time frame we may also be able to put in a rush order for your bridal & bridesmaids dresses for an additional fee.
Q: Do you sell prom/homecoming dresses?
A: Yes we have a great selection of new prom, homecoming & special occasion dresses sizes 0-30W. Spring 2019 will be our last season offering prom gowns & we will not bring in fall homecoming styles. All current stock is discounted until it's gone!
Q: What if the wedding is cancelled or postponed? Are my garments returnable or can the order be cancelled?
A: No. There are no exceptions and we are strict on enforcing this policy. You are obligated to complete payment & pick up all merchandise by original wear date. This policy is stated on the purchase agreement which is included and printed on every receipt at the time of your order.. All sales are final, no returns or exchanges - No exceptions! Deposits are NON-refundable. Unfortunately, cancellations do happen but we are not at fault or responsible if the wedding is cancelled & suggest you speak with the bride/groom or contact a consignment shop.
Q: Are alterations included in the price?
A: No, alterations are not included. We will take your measurements & a standard size is ordered & variations from this size require alteration charges. Garments are not custom made. We will refer you to one of our experienced independent seamstresses at the time you pick up your dress.
Q: What if I have an out of town bridesmaid or groomsmen? How can they be fitted?
A: Not a problem! We will inform you of what measurements are needed & they can be measured by a professional in their area & then submit the measurement to us. For more options for out of town weddings or parties, please call or visit us.
Q: Are deposits required?
A: Yes, a non-refundable deposit is required to place any special order.
Q: How soon should the groom & groomsmen be measured?
A: We suggest having them fitted at least 4 months prior to the wedding date. We can do that here and no appointment is needed unless you are bringing a larger party.
Q: Do you offer group discounts?
A: We do have several specials & discounts available. Please visit us for specific details!
Q: What are your prices?
A: We have amazing prices! Our bridal gowns are all priced at $2000 or less, higher priced gowns are available by special order only. Bridesmaids range from $99-$279. Tuxedo’s start at just $99.95
Q: When will my tuxedo arrived?
A: Tuxedos are pre-ordered in advance and arrive the SAME week of your event! Typically they arrive between tuesday and thursday depending on the volume of tuxedos we have for that week. We will call or text you, so if you don't hear from us by that Thursday, please call us to double check.
Q: Can i cancel my tux order?
A: Tuxedos orders must be cancelled 14 business days or more prior to the event rental date & customers are required to pay a $25 service charge on that order. Cancellations falling within 14 days or less of rental date will result in full payment of the original price which will also include shoes, accessories, tax & damage waiver.
Q: Do you rent slips, petticoats, hoop skirts or crinolines?
A: Yes we have several styles available to rent for $25 with a $35 deposit which is refunded when it is returned. Please call ahead to ensure your size & style are available. Slips are also available for retail purchase.
Q: I noticed a ADW fee on my tuxedo rental, what is that?
A: It is a $6-$6.50 fee (depending on the supplier). All tuxedo rentals require a accidental damage waiver that covers any accidental damage to the rental garments & cleaning. It does not cover malicious damage, loss or theft regardless of customer negligence. Customer agrees to pay for full replacement costs of lost or damaged garments upon rental. This fee is mandatory and non negotiable.
Q: You advertised that the grooms tuxedo is free, is this true?
A: Yes, our grooms tuxedo is completely FREE with the rental of 5 additional paid full tuxedos (6 total rentals). Only applicable with full tuxedo rentals.